Terms and Conditions of Sale

"Company" - means Tavistock Woodland Sawmill Ltd (TWS), Gulworthy, TAVISTOCK PL19 8JE it's employees, consultants, suppliers or agents;
"Material" - means information including but not limited to text, photographs, and graphics presented on this site


All prices are inclusive of VAT which will be charged at the standard rate

Cancellations must be agreed with a member of the sales team by telephone within 24 hours of order as after this time, the order is being processed. Emails will not be accepted for cancellation, it must be via telephone. Cancellations will incur a £20.00 admin charge.

Changes/alterations made to an order after 24 hours from payment/confirmation will incur an admin charge of £20.00.


Any returns must be agreed by telephone with a member of the sales team (emails will not be accepted) and will incur delivery, collection and handling charges if the return is not through any fault on TWS's behalf.


Goods remain the property of TWS at all times and will not be delivered until payment in full has been received.


TWS reserves the right to change or alter the styles, specifications and construction of any of the products displayed on this site without notice or reason.


Deliveries will be made only to the point of delivery (where the lorry can drive to legally), goods will be unloaded from the lorry by the driver and it is then the customer's responsibility to transport them. Drivers will not carry goods to gardens, up steps, into houses etc unless by special agreement which must be made at time of order and may incur an additional handling charge.

Deliveries will be made within 3 days once the goods have been manufactured for you. Please allow up to 14 days for manufacture in busy times. The courier will contact you to confirm delivery date.

The couriers cannot give exact delivery times (there are many factors such as traffic, road closures etc) but if a specific date is required, you must inform us at the time of order and we shall inform the courier.

It is recommended that there is someone there at the delivery address when the delivery is made. You may also require help transporting goods depending what they are.

Any damages to goods/incorrect items must be reported to us within 24 hours from date of receipt by telephone to a member of the sales team. Emails will not be accepted. Damaged goods must also be reported to the courier to arrange collection. Goods must be securely packaged and protected.

Depending upon the type of goods ordered and distance to the customer premises, we may decide to deliver the goods in kit form.


Before using this site please ensure that you have read and fully understand these Terms and Conditions of Use. If you consider these Terms and Conditions of Use to be unacceptable then please terminate your use of this Website. Due to the changing nature of the internet, the Company reserves the right to change these Terms and Conditions of Use at any time and without notice. Please check these Terms and Conditions of Use each time you access the Website to ensure that you are aware of the latest changes. By using this Website you agree to be bound by these Terms and Conditions of Use. If you decide to use the Website outside of the UK, you are responsible for ensuring that your use of the Website is permitted by local law. The Company shall not be liable for any loss or damage suffered by you or a third party as a result of you not being able to use the Website in these countries.


The Website is made available on an "as is" and "as available" basis and the Company gives no warranty of any kind in relation to the content of the site, the security of the information transmitted from the site over the internet or any content on any linked site. You use the Website at your own risk. The Company disclaims all implied warranties, including but not limited to the implied warranties of satisfactory quality, completeness, reliability, fitness for a particular purpose, non-infringement, compatibility or accuracy regarding the Website, the Website content, the products, services or merchandise advertised on the Website or any linked websites and any content thereon. TO THE MAXIMUM EXTENT PERMITTED BY LAW THE COMPANY EXCLUDES ALL LIABILITY TO YOU OR ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES OR LOSS HOWSOEVER ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE WEBSITE, INCLUDING BUT NOT LIMITED TO ANY LIABILITY ARISING IN RELATION TO THE WEB SITE CONTENT OR ANY CONTENT ON LINKED WEBSITES, ANY VIRUS, HARMFUL COMPONENTS OR OTHER CONTAMINATION OR ANY MERCHANDISE, PRODUCTS OR SERVICES ADVERTISED ON THE WEBSITE (OR LINKED WEBSITES) OR ANY UNAVAILABILITY OF THE WEBSITE OR THE WEBSITE CONTENT.

Our entire liability under these Terms and Conditions of Use, or in relation to the value of your order or goods supplied or otherwise shall not exceed the total value of your payments made to us. You accept that the content of the Website is only intended to provide general information or convey a general idea of the products. You also accept that we cannot guarantee that the Website will operate fully or in part on any specific computer equipment or at all times. We reserve the right to suspend the Website at any time without notice for reason of modification, updates, maintenance or other technical requirements.


You hereby agree to indemnify, hold harmless and defend the Company in respect of all damages, costs and expenses, including reasonable legal fees and litigation expenses, arising out of or as a result of any breach of these Terms and Conditions of Use


All copyright, patent, trade mark, design right and other intellectual and industrial property rights relating to the Website are and shall remain the property of the Company or its suppliers on the Website as the case may be. The names and logos of third parties on the Website may be the trade marks, trade names or unregistered trademarks of those third parties and are used by the Company with the permission of such organisations. No content from the Website may be copied, downloaded, republished, stored, transmitted, reproduced or changed in any way without prior approval in writing from the Company. We will not intentionally infringe any persons rights. If you have any concerns about the Website or the content of the Website then please contact us immediately so that we can attempt to rectify any problem identified.


The Website contains links to other independent websites. By activating a link on the Website you are leaving the Website. You acknowledge and agree that the Company is not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of a linked site. You further acknowledge that the Company can make no warranty, representation or guarantees as to the accuracy or completeness or authenticity of any information contained in linked sites. A link to another site does in no way imply or otherwise suggest an endorsement by the Company of that website or the content thereon. You agree that you use a linked website at your own risk.


If any provision of these Terms and Conditions of Use is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of these Terms and Conditions of Use and the remainder of such provision shall continue in full force and effect.


The headings to the clauses and sub-clauses of these Terms and Conditions of Use are included for convenience only and shall not affect their interpretation or construction.


These Terms and Conditions shall be governed by and construed in accordance with the laws of England and the parties hereby submit to the jurisdiction of the English Courts.